Jug Desert Cactus Amber by Ichendorf

1. What are the delivery times?
Delivery times vary between 2 and 4 working days, depending on the shipping location. Once you place your order, you will receive an email with the tracking number to monitor the delivery status.

2. Do you offer free shipping?
Yes, shipping is free for orders over €30.00. For orders under this amount, shipping costs will be calculated at checkout.

3. Can I change or cancel my order?
Orders can be cancelled or modified before shipping by contacting our customer service as soon as possible. If the order has already been shipped, you will need to follow the return procedure to obtain a refund.

4. What payment methods do you accept?
We accept various payment methods, including Visa, Mastercard, PayPal, Apple Pay, Google Pay and Shop Pay. You can also pay in three installments for orders over €30.00 via PayPal​.

5. How can I contact customer service?
You can contact us via email or via Whatsapp. You can find all the details in the "Contacts" section of our website.

6. How can I get the 10% discount on my first purchase?
Sign up for our newsletter by entering your email address in the dedicated section of our site. You will receive a 10% discount code to use on your first purchase.

7. What happens if the product arrives damaged?
If your product arrives damaged, please contact us immediately with a photo of the damage and your order number. We will provide you with return instructions.

8. How can I track my order?
You can track your order using the tracking number provided in your shipping confirmation email. Simply enter it in the dedicated section on the courier's website​​.